Terms of Service (TOS)

1. Agreement & Parties

   These TOS form a legally binding agreement between CATVA Online, the Client who engages VAs, and the Virtual Assistant who provides services. By accessing or using the platform, you acknowledge that you have read, understood, and agree to be bound by these TOS.

2. Definitions

   • “Client” – any company or individual purchasing VA services via CATVA.
   • “VA (Virtual Assistant)” – an independent contractor matched to Clients.
   • “Engagement” – the written or in-platform contract between a Client and a VA.
   • “Services” – the CATVA website, apps, matching, onboarding, payroll, time-tracking, and related support.

3. Eligibility

   Clients must be at least 18 years old and have the legal capacity to enter into contracts.
   VAs must be at least 18 years old, legally able to work as independent contractors, and must pass CATVA’s screening process.

4. Account Registration

   Users must provide accurate information and keep credentials confidential. You are responsible for all activity under your account.

5. Platform Role & Relationship

   CATVA is not the employer of VAs nor the Client’s agent. CATVA acts as an online marketplace and payment intermediary. VAs remain independent contractors; Clients direct the work performed. Nothing creates an employment, partnership, or joint-venture relationship.

6. Engagement Process

   • Job Posting / Role Definition – Client outlines tasks, schedule, and compensation.
   • Candidate Shortlist – CATVA presents qualified VAs.
   • Interview & Selection – Client selects preferred VA.
   • Engagement Agreement – terms are finalized in-platform.
   • Onboarding – VA begins work; CATVA provides optional time-tracking and performance monitoring tools.

7. Fees & Payments

   Client Fees – Clients pay CATVA the agreed hourly or fixed fee plus the CATVA service charge. All invoices are due net 7 unless otherwise stated.
   VA Payouts – CATVA remits VA earnings twice monthly (or schedule agreed) via bank transfer, PayPal, or other channels, less applicable platform fees.
   Taxes – Users are responsible for their own tax obligations. CATVA may withhold taxes when required by law.

8. Non-Circumvention & Non-Solicitation

   For 24 months after initial introduction, Clients agree not to circumvent CATVA by engaging the VA directly or through other means. Likewise, VAs shall not solicit nor accept direct employment from Clients introduced through CATVA unless a negotiated buy-out fee is paid to CATVA.

9. Confidentiality & Data Protection

   Both Clients and VAs shall keep confidential information learned during engagements secure and use it solely for the intended purpose. Additional NDAs may be executed.

10. Intellectual Property (IP)

    Unless otherwise agreed, work product created by a VA within an Engagement becomes the Client’s property upon full payment. VAs retain moral rights where applicable.

11. Acceptable Use & Code of Conduct

    Users shall not:

    • Violate any law or regulation.
    • Post false or misleading information.
    • Infringe intellectual-property rights.
    • Transmit malware or engage in abusive behavior.
    • Discriminate or harass based on protected characteristics.

12. Suspension & Termination

    CATVA may suspend or terminate accounts for breach of these TOS, non-payment, or unlawful conduct. Users may terminate at any time via account settings, but sections that by their nature should survive (e.g., confidentiality, IP, non-solicitation) will remain in effect.

13. Warranties & Disclaimers

    CATVA provides the Services “as-is” and disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose. We do not guarantee continuous, error-free operation.

14. Limitation of Liability

    To the maximum extent permitted by law, CATVA’s aggregate liability to any User shall not exceed the total fees paid by that User in the 6 months preceding the claim.

15. Indemnification

    Users agree to indemnify and hold CATVA, its officers, and employees harmless from any claim arising out of (i) their use of the Services, (ii) breach of these TOS, or (iii) violation of any law or third-party right.

16. Dispute Resolution

    Negotiation – Parties will first attempt informal resolution within 30 days.
    Mediation/Arbitration – Unresolved disputes shall be submitted to the Philippine Dispute Resolution Center, Inc. (PDRCI) for mediation, then binding arbitration under its rules.
    Governing Law – These TOS are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law principles.

17. Changes to the TOS

    CATVA may modify these TOS by posting an updated version. Material changes take effect 14 days after notice via email or in-app banner. Continued use constitutes acceptance.

18. Contact Information

    General support: [email protected]
    Mailing Address: CATVA Online, Fremont Street, Metropolis West Village, Balabago, Iloilo City, Iloilo

By using CATVA Online, you confirm that you have read and understood these policies and agree to be bound by them.